DOCUMENT

POL - Practice-Performanc 2002

  • YEAR CREATED: 2002
  • ENTITY TYPE: Universities
  • TYPE OF DOCUMENT: POL - Policies/Procedures
The document provides information about the purchasing department of the University of West Florida and its performance measurement. The focus of the purchasing department is on relationship management with customers and suppliers, while transactional management is outsourced to third parties. The document outlines various performance indicators to measure customer satisfaction, financial and market results, human resource results, supplier and partner results, and organizational effectiveness results. These indicators include measures such as customer satisfaction with timeliness and quality of procurement process, cost to spend ratio, cost avoidance through P-Card use, savings through cooperative purchasing organizations, negotiated savings, privatization/outsourcing opportunities, employee satisfaction with the work environment and level of professionalism, and supplier performance based contracting. The document also mentions the use of annual customer satisfaction surveys and employee satisfaction surveys to gather data for performance measurement. The overall rating of the purchasing department's performance is evaluated based on customer focus and satisfaction results, human resources focus results, financial impact of purchasing results, achievement of socio-economic goals, and ratio of protests upheld.
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