DOCUMENT

MODL - Award - OA4 Technology Plans for Purchasing 2003

  • YEAR CREATED: 2003
  • ENTITY TYPE: County
  • TYPE OF DOCUMENT: MODL - Model, Templates
The document discusses various issues and improvements related to the purchasing process. It mentions the need to reduce typographical errors in purchase orders and quotation requests, and emphasizes the importance of proofreading. It also mentions that the current software being used does not have a spell check feature, but it may be available in a future upgrade. The document also addresses the need for timely responses to phone calls and emails, and mentions that agents are responsible for following up and returning responses. It states that when an agent is away, their calendars and communication tools should be updated to reflect their absence. The document mentions that progress has been made in these areas, as indicated by positive comments on a customer survey. Supervisors are instructed to continue emphasizing the importance of timely responses and communication among purchasing unit partners. Another issue mentioned is complaints regarding the legibility of purchase orders. It is stated that the printer mechanism can be adjusted to provide a stronger imprint, and reprints have been provided upon request. The possibility of revising forms or making them carbonless is also mentioned. Overall, the document highlights the importance of reducing errors, improving communication, and addressing complaints in the purchasing process.
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