DOCUMENT

PROCEDURE - Customer Survey

  • TYPE OF DOCUMENT: POL - Policies/Procedures
This document is a survey that asks respondents to rate the importance they place on four dimensions: Responsibility, Reliability, Assurance, and Empathy. The ratings for each dimension must total 100 points. The document concludes by stating that there is no tracking method for identifying respondents and no signature is required. However, if respondents would like to discuss their responses with someone in Purchasing, they can include their name and extension. The completed surveys are to be returned to the Purchasing Office at the Civic Center. The document does not provide information about who authored or distributed the survey.
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