DOCUMENT

POL - Pareto 5.0 Technology & Information Management 2003

  • YEAR CREATED: 2003
  • ENTITY TYPE: K-12
  • TYPE OF DOCUMENT: POL - Policies/Procedures
This document discusses how customer service has been improved through the use of information technology in the Cobb County School District (CCSD). It mentions that email is used for mass communication regarding new bids and requests for proposals (RFPs), and details on these bids and RFPs are posted on the district's intranet for easy access by all staff. Vendors can also access solicitation information on the district's purchasing website. Additionally, vendors are able to download vendor registration forms and check for current solicitations on the website. The document further explains how electronic commerce benefits internal customers and the business community by automating business transactions, reducing time intervals, eliminating human errors, and improving efficiency and accuracy. It mentions the use of Just-In-Time (JIT) manufacturing to minimize inventory levels and reduce costs. The document also highlights the cost savings and price reductions achieved through electronic commerce, as well as the improved competitiveness and service quality it enables. It discusses how electronic commerce shortens supply chains and allows for rapid response to needs. The document mentions that CCSD collects and analyzes data on vendors and customer satisfaction to improve operational efficiencies. Benchmarking is also used to compare bid prices and specifications with previous years, state contracts, and other government entities. Technology is integrated into the benchmarking process. The document concludes by mentioning how data and information are shared throughout the organization via email, the district's intranet, and the internet.
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