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Document
Establishing an Effective Supplier Diversity Program
Year Created: 2022
DOCUMENT
MODL - Pareto 3.0 Customer Focus 2003
- YEAR CREATED: 2003
- ENTITY TYPE: K-12
- TYPE OF DOCUMENT: MODL - Model, Templates
- Management
- Policies and Procedures
The document provides information about the vendor performance and customer focus initiatives of the Purchasing Department. The department uses a Vendor Performance Form to receive feedback on vendor performance and investigates any complaints received. They conduct vendor performance reviews and if a vendor is not performing satisfactorily, they discuss the issues with the vendor and request written documentation for solutions. If the vendor does not comply, the department discontinues business with them. Once a problem is resolved, the department documents the file and informs the customer of the results.
In terms of diversity outreach efforts, the Purchasing Department strives to include all vendors in their processes and procedures. They encourage vendors who have not done business with them before to visit their office and discuss procedures. Bid preference allowances are not made based on minority or in-county vendor status. The department conducts "How to Do Business" seminars to interact with the diverse population in the Cobb County area and personally interacts with each attendee.
The department has implemented formal/informal training initiatives related to supplier relationships. They conduct an annual "How to do Business Seminar" in collaboration with Cobb County Government and have developed a Handbook for How to do Business with CCSD. They also attend other governmental entities' seminars, hold pre-bid conferences with vendors, and participate in various purchasing organizations.
To improve customer satisfaction, the Purchasing Department provides one-on-one bookkeeper training and promotes the use of procurement cards. They have also developed various publications such as The Purchasing Buyline Newsletter, Pocket Purchasing Guide, Handbook on How to Do Business with CCSD, and Customer Satisfaction Surveys. They have compiled a comprehensive notebook containing all purchasing procedures, guidelines, thresholds, and forms, and have developed forms to facilitate the purchasing process.