DOCUMENT

POL - Accreditation: Customer Service Programs and Assessments 2006

  • YEAR CREATED: 2006
  • ENTITY TYPE: Chapter
  • TYPE OF DOCUMENT: POL - Policies/Procedures
The document contains information related to customer service programs and assessments in the context of the Accreditation OA4 Award for Customer Service Programs and Assessments. The document includes a questionnaire or survey form used to assess customer satisfaction on an annual basis. It also includes a renewal of a Blanket Purchase Agreement, where the vendor's performance and satisfaction are evaluated. The document provides separate vendor evaluation forms for supplies and services, which include questions about satisfaction with the vendor's service, adherence to agreement specifications, keeping promises, billing accuracy, timeliness of delivery or service, technical support, and any problems or disputes. The evaluation forms also allow for comments, suggestions for contract improvement, and an overall satisfaction rating. The completed evaluations are to be returned to the Procurement Analyst via fax.
MEMBERS ONLY DOWNLOAD
Advertisement

Similar Documents

Document
ART - Certification 2010
Year Created: 2010
Document
ART - Certifications vs Academic Degree
Year Created:
Document
ART - Chapter - Partnership Program 2009
Year Created: 2009