DOCUMENT

MODL - Strategic Plan - 5 Year Strategic Technology Plan 2001

  • YEAR CREATED: 2001
  • ENTITY TYPE: City/Township
  • TYPE OF DOCUMENT: MODL - Model, Templates
This document is a strategic technology plan for the City of Naperville. It provides an overview of the current state of technology in the city and identifies the future requirements and needs of various departments. The document mentions that Microsoft's Office product, which includes Word, Excel, Access, and PowerPoint, is deployed on all user workstations. It also mentions Novell's GroupWise, which is primarily used for email and calendar functions but also has document management and workflow capabilities. The document highlights some issues related to desktop productivity software, such as the growing volume of emails and the need for email storage guidelines. It also mentions the additional features offered by GroupWise in document management, workflow, and redundant server capabilities. The document discusses work order management systems currently in place, including Cityworks from Azteca and the HTE work order system. It states that the city wants to move to a single work order management system and has chosen Azteca Cityworks for that purpose. The document introduces the concept of a call center, which is responsible for handling customer inquiries across various city departments. It mentions that the city currently does not have a single point of contact for customer inquiries and a committee has been formed to address this issue. The document mentions that the Utilities Departments have developed specific applications for electric and water management, such as SCADA, meter systems, flow systems, CAD, and utility monitoring systems. It also states that there is a need to integrate these existing systems. The document then provides a technology needs analysis, which summarizes the future requirements of all city departments. It mentions the need to gather additional metrics and information for a citywide call center project. It also discusses the need for improved communications, a new computer-aided dispatch system, e-government initiatives, an electronic document management system, an enterprise resource planning solution, enhancements to the geographic information system, and a human resource information system. Additionally, the document reveals that the city currently maintains data in a series of spreadsheets, databases, and a few specialized applications. The Department and City would benefit from refining this data management approach. Overall, the document outlines the current state of technology in the City of Naperville and identifies the future technology needs and requirements of various departments, including the need to refine data management practices.
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