DOCUMENT

POL - IT Procurement 2005

  • YEAR CREATED: 2005
  • ENTITY TYPE: City/Township
  • TYPE OF DOCUMENT: OTHER
The document is an executive summary of the Strategic IT Plan for the City of Chandler. The City of Chandler is a rapidly growing city in the Phoenix Metropolitan area known for its technology leadership. In 2003, the City appointed its first Chief Information Officer (CIO) and initiated the development of a comprehensive IT Strategic Plan. The objectives of the plan were to assess the alignment of current IT resources and strategies with the City's business goals, define the IT strategic direction, identify and prioritize IT initiatives, and develop a plan that aligns IT objectives with business goals. The strategic planning process was inclusive and involved input from over 100 stakeholders through interviews and focus group sessions. Gartner Inc., an independent research and management consulting firm, was engaged to assist with the assessment and strategy formulation. The document provides an overview of the strategic planning process, including data gathering, workshops, and deliverables. The document also highlights the business drivers and strategic imperatives identified for the City of Chandler. The business drivers include rapid city expansion, economic development, aging infrastructure, changing social and political environment, reduced state funding, and the need for remote access capabilities. The strategic imperatives focus on maintaining and developing city facilities and infrastructure, attracting quality commercial development, managing residential development and quality of life, improving program resource management practices, and evaluating and improving internal business processes. The document mentions that the IT function in the City is relatively new and is transitioning from an infrastructure-oriented, cost-focused function to a mature provider of IT services. The IT division is headed by a CIO and consists of 45 full-time staff. Some departments maintain their own IT staff and operations, with the IT division providing services as needed. The key functions of the IT division include deployment, maintenance, and support of city business applications and software, management of the city's data network including remote access capabilities, and citywide desktop support (excluding the library). Overall, the document provides an overview of the strategic IT planning process undertaken by the City of Chandler and highlights the key business drivers, strategic imperatives, and current state of the IT division, including its role in managing the city's data network and providing citywide desktop support (excluding the library).
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