DOCUMENT

MODL - OA4 Customer Service Assessment Example 2005

  • YEAR CREATED: 2005
  • ENTITY TYPE: K-12
  • TYPE OF DOCUMENT: MODL - Model, Templates
The document is a Contractor Performance Evaluation Report for a customer service program and assessment conducted by the Accreditation OA4 Award. The report is specific to the Pichiand County School District One in Columbia, SC. The report evaluates the performance of a contractor during a specified contract period. The report consists of several attributes that are evaluated based on the contractor's performance. These attributes include the contractor's support in supporting the programs and objectives of the contract, adherence to the terms and conditions of the contract, professionalism and cooperation of the contractor and on-site representatives, commitment to customer satisfaction, quality and safety of work, and the likelihood of hiring the contractor again for a similar project or renewing the contract. For each attribute, the report provides a scale of 1 to 7, with 1 being the lowest performance level and 7 being the highest. The evaluator is required to check the box that best describes the contractor's performance level and provide comments to substantiate the evaluation. The report also allows for additional comments to support the evaluator's response to any specific attribute. Based on the given responses in the report, it can be inferred that the contractor's performance was generally poor. The support provided was deemed inefficient and ineffective, and the performance did not conform to the terms and conditions of the contract. The contractor and on-site representatives were considered unprofessional, unreasonable, and uncooperative. The contractor was not committed to customer satisfaction, and compromises made by the contractor affected work performance. The evaluator would not hire the contractor again for a similar project. However, it is not clear whether the contract would be renewed for an extension. The report includes spaces for concurrence signatures from the department/end user and the procurement officer/designee, along with their respective phone numbers and dates.
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