DOCUMENT

RFP - Enterprise Print Management Solution 2006

  • YEAR CREATED: 2006
  • ENTITY TYPE: City/Township
  • TYPE OF DOCUMENT: RFP - Request for Proposals
The document is a Request for Proposal (RFP) from the County of DuPage, Illinois. The document outlines the requirements for a solution that will enable the county to transition from paper-based systems to electronic means of viewing, manipulating, analyzing, and sharing information. The proposed solution should include print services, technology services, implementation services, and administrative support. Under print services, the vendor is expected to provide high-speed, high-volume copy center and binding services, offset printing and binding services, legacy mainframe printing services, and all necessary personnel, equipment, and supplies. This includes addressing the three IBM Impact Printers mentioned in the document. For technology services, the vendor should offer an electronic forms design and management system, tools for converting and redirecting mainframe printed output data, an electronic order processing system, and secure check printing capabilities. In terms of implementation services, the vendor should approach the project with clear objectives, detailed planning, and a focus on meeting deadlines and budgetary obligations. The vendor will be responsible for site planning, legacy equipment decommissioning, new equipment installation, network integration, training, system development, and process redesign. The administrative section emphasizes the importance of customer service and account management. The vendor should provide details on how customer accounts will be managed, the expectations of the relationship with the client, and the escalation process. The qualifications of the support team, service level agreements, future technology enhancements, and contingency plans in case of catastrophic events should also be addressed. The document also includes information on the current in-house print environment, specifically mentioning three IBM Impact Printers as part of the legacy equipment.
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