DOCUMENT

RFP - Employee Assistance Program 2006

  • YEAR CREATED: 2006
  • ENTITY TYPE: County
  • TYPE OF DOCUMENT: RFP - Request for Proposals
The document is a solicitation for an Employee Assistance Program (EAP) by the City of Glendale. The document includes a list of specifications and questions that potential vendors need to address in their responses. The specifications include information about the vendor's administrative procedures, location of headquarters and operations center, liability insurance, past lawsuits, confidentiality measures, reorganization and name changes, affiliations with other entities, subcontracted services, and ability to provide a contract with a hold-harmless provision. The document also includes a chart for vendors to fill out regarding the services available from their EAP program, such as legal, financial, wellness, elder care, child care, health information, audio library, and 24-hour telephonic nurse triage. The vendor is also asked to provide information on how they will assist supervisors and managers in identifying employees appropriate for referral to the EAP services, who can make referrals, how anonymous referrals are handled, the process from initial phone call to the first meeting with an EAP counselor, average time to complete the intake process, qualifications of staff, verification of eligibility, top presenting problems, percentage of interaction with eligible population, expected usage by the client's eligible population in the first year, management of individuals with long-term treatment needs, factors determining counseling versus referral, preferred community resources for referral, and accommodation for non-English speakers and hearing-impaired individuals. Additionally, the document asks for information on the assessment, triage, and referral process, treatment modalities and methods used by staff, matching of enrollee's needs with counselor's skills, cases that necessitate referral outside the EAP, behavioral health diagnoses not handled by the EAP, continuity of care, use of a "contract" with the individual, availability of group and family therapy sessions, average number of EAP visits under different models, and average duration of various EAP sessions. The document concludes with a question about when the employee's supervisor should be notified if they are participating in the EAP program and a request to describe any issues that would necessitate notification during the course of EAP counseling.
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