Upcoming Webinars
Access the latest trends and insights shaping the profession—free for members.
.png)
 (1).jpg)
_1.jpg)
.jpg)
.jpg)
.jpg)
.jpg)
.png)
.jpg)
.jpg)
.jpg)
Document
CONT - Envelopes 2009
Year Created: 2009
DOCUMENT
RFP - Utility Bill Printing & Distribution Services 2004
- YEAR CREATED: 2004
- ENTITY TYPE: City/Township
- TYPE OF DOCUMENT: RFP - Request for Proposals
This document is a request for proposal (RFP) for bill print and distribution services from Lakeland Electric. The document includes a list of requirements and questions for potential respondents to address in their proposals. The requirements cover various aspects such as file formats, control handling, processing timetable, customer service, performance specifications and service levels, reporting, change management, and security. The document seeks detailed information on how the respondents will meet these requirements, including their processes, procedures, and capabilities. Lakeland Electric emphasizes the need for high standards in data validation, cycle reporting, and security. The document also mentions the expectation for service level agreements, problem management methods, and total quality assurance programs. The respondents are asked to provide information on their ability to handle bill inserting specifications, manage problem determination and resolution activities, administer customer satisfaction surveys, and use benchmarking for measuring pricing and service levels. The document also includes a request for detailed reporting on various aspects of the bill cycles and jobs. Additionally, the document specifically asks the potential respondents if they can provide necessary security measures to prevent unauthorized access to any networks that process Lakeland Electric information. Overall, the document provides a comprehensive overview of the requirements and expectations for bill print and distribution services from potential respondents, including a specific emphasis on security measures.