DOCUMENT

RFP - Workforce Outreach & Education Plan 2010

  • YEAR CREATED: 2010
  • ENTITY TYPE: County
  • TYPE OF DOCUMENT: RFP - Request for Proposals
This document is a contract statement of work that outlines the quality control and quality assurance requirements for a project. The contractor is required to establish and maintain a quality control plan to ensure that the contract requirements are met. This plan must include an inspection system, methods for identifying and preventing deficiencies, documentation of inspections and corrective actions, methods for ensuring uninterrupted service, methods for maintaining confidentiality and security of records, and methods for preventing data loss or destruction. The document also specifies that the county or its agent will evaluate the contractor's performance on an annual basis, including compliance with contract terms and performance standards. Severe or continuing deficiencies may be reported to the Board of Supervisors, and if improvement does not occur, the contract may be terminated or other penalties imposed. Additionally, the document mentions the role of the Quality Assurance Evaluator in identifying incidents involving faulty performance by the contractor. This indicates that there is a designated individual responsible for monitoring and assessing the quality of the contractor's work. The document further describes the process for performance evaluation meetings between the county's contract manager and the contractor, both during the initial months of the contract and on a regular basis thereafter. The county has the right to remove and replace any personnel assigned to the contractor who are performing unsatisfactorily. Several definitions are provided, including acceptable quality level (AQL), contract discrepancy report (CDR), county project manager, contract start date, contractor project manager, enforcement, performance requirements summary (PRS), quality assurance evaluator (QAE), quality assurance plan, quality control program, random sample, and user complaint report (UCR). Overall, the document emphasizes the importance of maintaining quality in the services provided under the contract and outlines the processes and requirements for ensuring compliance. It also highlights the role of the Quality Assurance Evaluator in identifying and addressing incidents of faulty performance by the contractor.
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