DOCUMENT

RFP - Long Distance Voice Services 2009

  • YEAR CREATED: 2009
  • ENTITY TYPE: State
  • TYPE OF DOCUMENT: RFP - Request for Proposals
The document is a request for proposal (RFP) for a company to manage the processing, billing, and collection of charges and services for a state agency or NDUS Institution. The RFP requires the company to outline their strategy for handling billing and collection, including different billing increments and electronic billing options. They must provide samples of monthly billings for each service offered, demonstrating compliance with billing requirements. The company must also describe their electronic or online billing offerings for paying agencies/NDUS Institutions and provide information on supported data formats and media types. The RFP specifies a minimum of 30 days for the state to process and pay bills, with all late fees waived. The RFP also asks for information on archival procedures for historical billing information, including storage duration and access procedures for agencies/NDUS Institutions and the Department of Administration. The company must describe how billing disputes will be handled and resolved, as well as how billing correction requirements will be met. They must provide samples of electronic billing and documentation for usage. The RFP outlines the billing data that must be included in monthly invoices, such as originating and recipient numbers, call date and time, call duration, toll amount, and vendor name. The company must assume responsibility for billing and collection of all calls made by an agency or organization using the contract, including international, interstate, interlata, intralata, and other toll calls. They must provide a single monthly invoice for these services for each agency and NDUS Institution. The RFP also requires the company to provide a dedicated project manager responsible for scheduling, delivery, coordination of cutover, and supervision. A plan for conversion or implementation of all services must be provided within ten working days of contract award. The company must also provide a dedicated contract representative and support staff, with resumes and contact information. The contract representative may be required to meet with the state regularly, with additional support staff available for these meetings as identified on the offeror's escalation lists.
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