DOCUMENT

ITB - Digital Voice Recording System 2001

  • YEAR CREATED: 2001
  • ENTITY TYPE: County
  • TYPE OF DOCUMENT: BID - ITB, IFB, ITT, RFB
The document outlines the requirements for a call recording system. The document specifies that the system must be able to tag calls with a minimum of 50 characters and that the tagged ANI/ALI data should be separate from the channel name. The system should also support searching for messages using the tagged ANI/ALI data as search criteria, with the ability to perform wildcard searches. Additionally, the document mentions the need for an annotator feature, where agents can annotate messages with up to 30 characters. Agents should be able to verify annotations and have the ability to choose from a list of pre-programmed phrases. The annotation process should be completed within four minutes. The document also includes a section for listing references of other organizations that have used similar services, as well as a section for contractor qualifications. The qualifications section includes information about the office administering the contract, the project manager, years in business, number of employees, and annual sales. It also provides space to list the employees dedicated to the Lake County project.
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