DOCUMENT

RFB - Computer Telephony and Inter-active Voice Response (IVR) Application Services. 2006

  • YEAR CREATED: 2006
  • ENTITY TYPE: State
  • TYPE OF DOCUMENT: BID - ITB, IFB, ITT, RFB
The document is a request for bids from vendors to provide computer/telephony and Interactive Voice Response (IVR) application services for the Wisconsin Department of Natural Resources (DNR). The services involve two harvest-reporting applications for Canada geese per year. The contract will be for a potential three-year period, with automatic renewal unless terminated by either party. The vendor responsibilities include transferring the toll-free telephone number used by goose hunters, developing and refining the IVR script, meeting equipment and service backup requirements, setting up and maintaining computer/telephony equipment, accommodating DNR staff testing, compiling and transferring data, consulting with the DNR, providing a Law Enforcement application, logging and reporting system utilization statistics, accommodating data analysis requests, making data alterations upon request, and meeting customer service and accuracy requirements. The document also provides specific requirements for the vendor, such as transferring ownership of the toll-free number, developing the IVR script prototype, accommodating rotary telephone callers, providing equipment and service backup, and maintaining the computer/telephony infrastructure. The DNR also requires access to the system for testing purposes and expects the vendor to resolve any problems and make adjustments after testing is complete. Additionally, the document requests vendors to provide the contact person's name and phone number in their response to the specification and indicate any charges on line 5 of the Bid Price Sheet.
MEMBERS ONLY DOWNLOAD
Advertisement

Similar Documents

Document
BID - Online Reservation System_Parks 2005
Year Created: 2005
Document
RFP - Aquatic Scoreboard & Timing System 2008
Year Created: 2008