DOCUMENT

POL - Sole Source - 24 Additional Ports for Existing Integrated Voice Response (IVR) 2009

  • YEAR CREATED: 2009
  • ENTITY TYPE: State
  • TYPE OF DOCUMENT: POL - Policies/Procedures
The document is a solicitation from the State of Utah for the purchase of twenty-four additional ports for an existing Integrated Voice Response (IVR) system. The procurement is a sole source purchase, meaning there is only one vendor who can provide the required product or service. The Department of Technology Services for the Department of Human Services (Office of Recovery Services) Field Offices is requesting the additional ports, and the proposed sole source supplier is Intervoice Inc. The justification for the sole source procurement is that the IVR technology is unique and proprietary, and the hardware and software for the additional ports need to be acquired from the same vendor who provided the original technology. The document also includes contact information for submitting responses and a notice for any parties who may disagree with the proposed sole source procurement to provide their comments.
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