DOCUMENT

RFP - Citizen Relationship Management System 2006

  • YEAR CREATED: 2006
  • ENTITY TYPE: City/Township
  • TYPE OF DOCUMENT: RFP - Request for Proposals
The document is a solicitation for a Citizen Relationship Management (CRM) system by the City of Glendale's Materials Management department. The document outlines the specifications, hardware and system requirements, installation and implementation, training, maintenance, and documentation and system assistance for the CRM system. It also includes terms and conditions for the solicitation. The document emphasizes the need for seamless integration with Microsoft Exchange email server and the Outlook client, as well as the ability to view history of edits and updates to a request and provide an audit trail. The document also mentions the requirement for a detailed server architecture, telecom interface, and compatibility with industry-standard database and networking technologies. The vendor is expected to provide on-site installation, training, and maintenance support. The document specifies the need for user manuals, administrator manuals, and accessible personnel for technical support. The vendor is required to provide a one-year warranty and maintenance support during business hours. The document also mentions that the solicitation does not bind the offeror to any resultant contract. The offeror is required to submit their response in electronic format on a CD-ROM.
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