DOCUMENT

RFP - IWR/IVR E-Services Enterprise System 2004

  • YEAR CREATED: 2004
  • ENTITY TYPE: City/Township
  • TYPE OF DOCUMENT: RFP - Request for Proposals
The document is a set of specifications for a project titled "IWR/IVR" by the City of Glendale. The project aims to provide real-time information and support to the community through various communication channels, including support for citizens with disabilities through TDD signaling via dedicated card and software as required by the American Disabilities Act. The document includes a list of requirements and guidelines for the vendor who will be providing the software and hardware for the project. The requirements include features such as real-time information access, user-friendly interfaces, support for multiple languages, integration with GIS system, and 24/7 technical support. The document also includes a section for the vendor to provide their profile and experience. Overall, the document outlines the specific requirements and expectations for the IWR/IVR project, including the need for accessibility features for citizens with disabilities.
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