DOCUMENT

RFP - Customer Management Queuing System 2007

  • YEAR CREATED: 2007
  • ENTITY TYPE: State
  • TYPE OF DOCUMENT: RFP - Request for Proposals
This document is a draft form contract for a Customer Management System Information Technology Solution between the Virginia Department of Motor Vehicles (DMV) and a supplier. The contract covers various aspects such as definitions, term and termination, software license, rights to work product, fees and payment procedure, training and documentation, delivery and installation, acceptance criteria, supplier personnel and subcontractors, and general warranty. The contract aims to establish the terms and conditions for the implementation and maintenance of a customer management system to improve service efficiency at the DMV.
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