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Document
BID - Fire Protection_Bunker_Clothing 2009
Year Created: 2009
DOCUMENT
RFP - Red Light Camera Enforcement Program 2007
- YEAR CREATED: 2007
- ENTITY TYPE: City/Township
- TYPE OF DOCUMENT: RFP - Request for Proposals
- Law Enforcement
- Public Safety
The document is a request for proposal (RFP) for a vendor to provide services for a red light camera enforcement program. The document outlines the requirements for the vendor in various areas such as system functionality, customer service, delinquent debt collections, payment processing, and correspondence management.
In terms of system functionality, the vendor is expected to provide a web-based application that allows designated city users to review and update violator account information. This includes vehicle registration plate numbers, state of issue, plate type, violation event details, digitized images of violations, payment status, hearing status, correspondence tracking, and standardized monthly reports. The system should also allow users to download violation images and suspend account activity in special circumstances.
For customer service, the vendor is expected to work with the city in resolving citizen inquiries and complaints related to the red light camera program. They should have a customer service operation with trained representatives to handle call volumes and questions about the program or traffic citations. The vendor should also assist in establishing clear protocols for handling citizen complaints and provide automated tools for representatives to review account data, send correspondence, and suspend account activity. Additionally, the vendor should have a system in place where correspondence received from citizens is electronically scanned and made available for customer service staff and the city.
In terms of delinquent debt collections, the vendor is responsible for mailing an initial notice as part of the base fee. They should also have a strategy to maximize payment to the city in case the initial notice does not result in closed accounts. The vendor should provide examples of similar collection strategies implemented in other cities and detail the collection rates and results. The proposed violation processing system should have automated tracking to ensure follow-up notices are not erroneously sent to violators.
For payment processing, the vendor should handle all payments received for the red light camera program, including online payments and mail-in payments. They should have a lockbox operation with procedures for processing payments, applying payments by source, handling electronic reimbursement, verifying check amounts, reconciling batches, and using a bonded courier service. The vendor should deposit payments into the city bank account every 48 hours and provide procedures for handling payments that require additional investigation or research. They should also provide a pay-by-web solution for citizens to make payments online.
Lastly, the vendor should have sufficient staffing to process correspondence letters mailed by citizens. They should generate all outgoing correspondence and provide a correspondence imaging system to electronically scan and make correspondence available for customer service staff and the city.