DOCUMENT

MODL Agreement - Software Products and Services

  • ENTITY TYPE: County
  • TYPE OF DOCUMENT: MODL - Model, Templates
This document is a Software Products and Services Agreement between the Metropolitan Government of Nashville Davidson County and a Contractor. The agreement outlines the responsibilities and obligations of the Contractor in providing an integrated Electronic Procurement and Contract Management System (eProcurement) to the Metropolitan Government. The agreement is divided into two phases. Phase I involves the development and completion of various documents, including a project work plan, hardware and software schedule, functional specifications, customization specifications, training plan, and set-up of a pilot/test environment. The Contractor is required to ensure that 95% of all transactions complete within 1 second and 99% complete within 2 seconds. If the response times exceed the specified range, the Contractor is given 10 days to resolve the issue, and if not resolved within 30 days, the Metropolitan Government is entitled to liquidated damages. Phase II includes the delivery and installation of the equipment and software, customization, implementation of network connectivity, documentation, training, and testing. The acceptance of the system activates a one-year application warranty coverage and post-implementation support. The Contractor is responsible for ensuring that the software provided meets the requirements specified in the Request For Proposal. They are also responsible for project management and expertise necessary to complete the phases in a professional and timely manner. The agreement also includes provisions for monitoring and audit rights. The Metropolitan Government has the right to monitor and evaluate the Contractor's activities and conduct operational and financial audits. The Contractor is required to provide access to facilities, books, records, and other documents for the audits. Additionally, the document states that if the Contractor overcharges the Metropolitan Government, they must promptly refund the overcharged amount with an interest rate of ten percent (10%) per annum, along with the cost of any audit conducted to identify the overcharge. Overall, the document outlines the scope of work, performance expectations, monitoring requirements, and the provision for refunding overcharges for the Contractor in providing the eProcurement system to the Metropolitan Government.
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