DOCUMENT

RFP - GPS 2009

  • YEAR CREATED: 2009
  • ENTITY TYPE: County
  • TYPE OF DOCUMENT: RFP - Request for Proposals
The document outlines the requirements and specifications for a technical proposal for a software solution. The document includes various sections such as hardware operations, documentation, assumptions, risks, and general solution items. It also covers topics like ad hoc reporting, security, hardware, network, database, and support and training. The document includes a series of questions that the proposer needs to answer regarding their company's methods for keeping up with industry changes, release schedules for upgrades, scalability constraints, testing and quality control processes, and more. The document also requests information on the proposed solution's ad hoc reporting capabilities, security features, hardware requirements, network compatibility, database support, and support and training procedures. In particular, section SP3 focuses on the technical support procedures of the proposer. It requires the proposer to describe their technical support procedures, including escalation processes, hours of availability, and methods of support. This section aims to assess the proposer's ability to provide timely and effective technical support to the users of the software solution.
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