DOCUMENT

RFQ - Help Desk Software 2002

  • YEAR CREATED: 2002
  • ENTITY TYPE: City/Township
  • TYPE OF DOCUMENT: RFQ - Requests for Quotes
The City of Yakima is requesting price quotes for the Front Range Solutions HEAT 6.4 Help Desk software and associated professional services. The software will be used to schedule and track computer support activities and manage the inventory of personal computers and peripheral equipment. The specifications include requirements for the client/server version of the software, concurrent user licenses, compatibility with Microsoft SQL Server or Oracle 8.1, operating system compatibility, network requirements, and various features included in the software. The vendor is expected to provide on-site consulting, training, installation, and configuration services. An annual maintenance agreement is also required, which includes updates, upgrades, documentation, and telephone and email support. The document also includes a cost breakdown for the software, professional services, freight charges, and sales tax. Quotes are due before July 3, 2002.
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