DOCUMENT

RFP - Automated Notification System 2005

  • YEAR CREATED: 2005
  • ENTITY TYPE: City/Township
  • TYPE OF DOCUMENT: RFP - Request for Proposals
The document provides information about various databases and complaint tracking systems used by the Building and Development department in Loudoun County. The document starts by explaining the process of handling complaints. The person taking the complaint contacts the complainant, verifies the information, and enters it into the database. Additional research may be required to complete all the fields. The complaint is then referred to the relevant department until it is resolved. The document then provides a list of fields or information that are recorded in the complaint database, such as complaint ID number, employee details, project engineer, field manager, labor hours, last activity, closed status, and more. Next, it describes the complaint database used specifically for building code enforcement and inspections. This database logs complaints related to violations of the Virginia Uniform Statewide Building Code. The complaints requiring field investigation are assigned to staff and tracked until resolution. The fields recorded in this database include complaint ID number, complainant details, contact information, location of violation, subdivision, parcel ID, building permit number, contractor responsible, assigned inspector, actions taken, and current status. The document also mentions that other departments like permits, planning, and parks and recreation do not currently have databases for tracking complaints, but they will start keeping records once the system is implemented. Lastly, the document includes a section on Loudoun County's internet website accessibility requirements. It explains the need for accessible features on the website to facilitate the use of screen readers by people with disabilities. The requirements include having a skip navigation link, alt tags or long descriptions for images and graphics, alt tags for image maps, long description tags for photos and images, clear text links, proper association of header and row information in tables, and a link with contact information for accessibility requests or suggestions.
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