DOCUMENT

RFP - CMS Software 2011

  • YEAR CREATED: 2011
  • ENTITY TYPE: City/Township
  • TYPE OF DOCUMENT: RFP - Request for Proposals
The document is a Request for Proposal (RFP) for a Customer Relationship Management (CRM) software system for the City of Newport News. The document outlines the requirements for the CRM system and provides instructions for interested vendors to submit their proposals. The document includes several sections that need to be addressed in the proposals. These sections include providing information about the vendor's company background, including its history, size, and current customer base. The proposals should also include a complete identification and description of the proposed CRM solution, as well as an implementation plan and timeline. The document also specifies the evaluation criteria that will be used to assess the proposals. The criteria include the overall system functionality, implementation plan, vendor experience and capability, and cost. The proposals will be evaluated based on their compliance with the RFP instructions and the ability to meet the needs of the City. The method of selection for the contract is outlined in the document, which includes evaluating the proposals and potentially conducting on-site presentations with selected vendors. The award will be made to the responsible offer that is determined to be the most advantageous to the City based on the evaluation factors. The document also provides information on how to submit questions regarding the RFP and emphasizes that direct contact with City employees without permission is strictly forbidden. It is mentioned that after an award is made, or the decision to make an award is made, the file will be available. The document concludes by stating that all information regarding the proposals will be kept confidential until an award or decision to award has been made.
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