DOCUMENT

POL - Proposal - Northwoods PPEA 2010

  • YEAR CREATED: 2010
  • ENTITY TYPE: City/Township
  • TYPE OF DOCUMENT: POL - Policies/Procedures
The document provides information about Northwoods' Compass Software suite and its capabilities in improving customer service and reducing operational costs. The software allows workers at the front desk to capture and immediately return drop-offs, saving postage and other costs. The document images are electronically routed to the appropriate case managers and are available for use within seconds of scanning. The Data Extractor keeps the information needed by the rest of the Compass Software suite up to date, providing time savings through automation for case managers throughout the agency. Forms within the software allow case managers to quickly and easily fill in known demographic information without repetitive keying. The Pilot integration feature allows Compass products to be integrated with state systems, providing powerful searching capabilities and automation to save time. The software also makes it easy for operators to map disparate document types and keywords into the agency's document taxonomy. The document also mentions Northwoods' belief in the success of projects when agency personnel are actively engaged and the collaborative relationship between the agency and Northwoods promotes knowledge transfer and buy-in. The implementation approach is tailored to meet the individual needs, competencies, budget, and time constraints of clients. The document does not anticipate the need for any federal, state, or local permits for the project. It also does not mention any anticipated adverse impacts of the project or strategies to mitigate known impacts.
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