DOCUMENT

POL - Purchasing Customer Service Survey

  • ENTITY TYPE: City/Township
  • TYPE OF DOCUMENT: POL - Policies/Procedures
The document is a survey that asks respondents to rate the importance they place on four dimensions: Responsibility, Reliability, Assurance, and Empathy. The respondents are asked to allocate a certain number of points to each dimension, with the total points for all four dimensions adding up to 100. The dimensions are defined as follows: 1. Responsibility: This dimension relates to the levels of service provided. Respondents are asked to allocate a certain number of points to indicate the importance they place on the levels of service. 2. Reliability: This dimension relates to the levels of efficiency and knowledge. Respondents are asked to allocate a certain number of points to indicate the importance they place on the levels of efficiency and knowledge. 3. Assurance: This dimension relates to the levels of interaction and trust. Respondents are asked to allocate a certain number of points to indicate the importance they place on the levels of interaction and trust. 4. Empathy: This dimension relates to the levels of understanding and concern. Respondents are asked to allocate a certain number of points to indicate the importance they place on the levels of understanding and concern. The total points for all four dimensions should add up to 400. The survey concludes by stating that no tracking method was built into the document to identify respondents, and a signature is not required. However, respondents are given the option to include their name and extension if they would like to discuss their responses with someone in Purchasing. The survey is to be returned to the Purchasing Office at the Civic Center by a specified date. The document ends by thanking the respondents for taking the time to complete the survey and expressing appreciation for their input.
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