DOCUMENT

RFP - Language Interpretation Translation Services

  • YEAR CREATED: 2023
  • ENTITY TYPE: County
  • TYPE OF DOCUMENT: RFP - Request for Proposals
This document is a contract or request for proposal (RFP) for language interpretation and translation services. It includes various sections and terms and conditions related to the contract. Section 7.31 discusses force majeure, stating that a party is not liable for failure to perform their obligations if it is due to events beyond their control, such as natural disasters, war, government actions, or strikes. The party asserting force majeure must notify the other party and make reasonable efforts to mitigate the impact. Section 7.32 states that certain sections of the agreement will continue to be in effect even after the agreement is discharged. Section 7.33 clarifies that a waiver of one provision of the agreement does not constitute a waiver of other provisions, and any waiver is not a continuing waiver unless expressly provided. Section 8.0 outlines the evaluation criteria for selecting the successful offeror for the language interpretation and translation services. The criteria include credentials and related experience, accessibility and customer services, quality control process, compliance with contract terms and conditions, and cost of services. The proposal submission format is described in section 8.0, which includes an executive summary letter, qualifications and experience of the firm, information about staff and subcontractors, screening process for interpreters and translators, and references. In relation to ensuring effective and timely customer service, the document does not specifically mention the representative's responsibility. However, it does provide evaluation criteria related to accessibility and customer services, which suggests that the selected offeror should have measures in place to ensure satisfactory customer service. Additionally, the document does not explicitly mention an alternate contact, so it is advisable to refer to any specific instructions or requirements provided separately.
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