This course is designed to help project managers understand and resolve issues that can emerge from interactions among project stakeholders.
The course includes a brief tutorial to help students understand familiar strategies for managing stakeholder expectations, as well as ten concise case studies that explore common stakeholder issues. The case studies are designed to simulate the conversations and interactions that occur among project stakeholders, to show learners how to dissect causal elements from these types of conversations—just as they will have to do on their own projects—and to help them prepare appropriate responses. As students work through the case studies, they'll learn effective strategies to resolve stakeholder problems and gain the proficiency necessary to manage interactions and keep their projects on track.
Upon successful completion of this course, participants will be able to:
- Diagnose the underlying causes of stakeholder problems
- Apply practical tips from experienced practitioners to resolve these problems
- Refine your ability to effectively manage projects and interact with project constituents
This course is targeted to individuals who meet or exceed the following professional demographics:
Entry-level public procurement and central warehouse professionals who serve as assistants, coordinators, buyers, or equivalent functions within their respective entities.
Non-procurement managers and supervisors who are responsible for either the procurement function or staff who provide procurement functions under delegated authority.
Professionals who are employed by governing entities and special authorities (such as K-12 and higher education, publicly-owned utilities, transportation providers, and other publicly-funded or created organizations) that either serve within or manage the procurement function.
Suppliers or representatives of suppliers seeking to understand the public procurement function from a holistic level, including the policies, standards, and procedures by which public entities must function.