RFP - Automated Utility Locating System 2014

The document is a request for proposal (RFP) for a Countywide Automated Utility Location System (CAULS). The document outlines the requirements and specifications for the system that will be used to manage utility tickets and locate utilities. The document includes a list of functional requirements for the system, such as the ability to search for tickets by various fields, the ability to attach documents to tickets, and the ability to reassign tickets. It also specifies that the system should prioritize tickets based on the date received and provide alerts when a ticket is nearing the response time limit. In terms of technical requirements, the system must be compatible with Microsoft Internet Explorer and Windows 7, and it must be able to integrate with Office 2010 Pro Plus and Exchange 2010/2013. It should also be accessible from mobile devices and have backup and restore capabilities. Data encryption using SSL is required, and the system should have built-in security, audits, and controls. The document also mentions that the system should be based on open systems design architecture and industry standards. It should be able to handle a large volume of users and activity, and it should utilize a relational database software, preferably Microsoft SQL server. The system should have a well-integrated suite of applications that can interface with automation and office tools. The document provides submission requirements for the proposals, including the need for hard copies and contact information. It also outlines the proposal format and suggests including a transmittal letter, executive summary, and company background information. Overall, the document provides a detailed overview of the requirements and specifications for the Countywide Automated Utility Location System (CAULS) and serves as a guide for vendors to submit their proposals.