Webinar Recording - Stakeholder Relationships and Setting Expectations

Webinar Recording - Stakeholder Relationships and Setting Expectations

  • Contact Hours: 1
  • Format: Online
Webinar Recording 120821: Stakeholder Relationships and Setting Expectations (Member)$0.00  
Webinar Recording 120821: Stakeholder Relationships and Setting Expectations (Non-Member)$195.00  
Webinar Recording 120821: Stakeholder Relationships and Setting Expectations (Member) $0.00
Webinar Recording 120821: Stakeholder Relationships and Setting Expectations (Non-Member) $195.00


Professionals can further improve working relationships with departments and enhance the delivery of services. Attendees will learn to work more closely with stakeholders by understanding their workload and pain points, to develop solutions and aid.  Communication techniques will be shared that helps manage expectations and become even more effective in managing workloads. Attendees will learn how to cope with difficult stakeholders, jointly up prioritize workloads, based on the department’s procurement goals, as well as create a plan to implement.  Find areas to develop quick successes to create momentum.

What You'll Learn

After completing this online training session, learners will be able to:
1. Identify your major department level stakeholders
2. Increase effectiveness by managing expectations
3. Improve relationships by listening to your stakeholders

Presenter Bio(s) 

Althea Pemsel is assistant overseer of Procurement Department for the City of Coconut Creek and worked in director and managerial roles in procurement and previously ran the procurement construction division for the City of Fort Lauderdale as the Assistant Chief Procurement Officer with millions of dollars in capital improvement and various Projects. As the Procurement Officer in West Palm Beach, Althea was instrumental procuring major engineering services for capital projects for the city and the East Central Regional (ECR) Wastewater Treatment Facilities Operations. In 2000 Althea worked for the City of Orlando for a decade. Althea has been instrumental in advancing public procurement and the supply chain professional to be regarded as high performing, lean, and strategic alliance focused departments.

Althea has authored white papers and given many presentations on topics like, Stakeholder and Change Management, Tactical to Strategic Procurement, Leading Lean Operations, and Adding Value. As an international speaker, her most recent presentation on the topic of Intergenerational Workforce was given in Hangzhou, China. Althea’s career began in Germany in the late eighties, and she has worked in public, private, and non-profit organizations instituting cost containment measures, lean operations, and process improvements.

At the Cannes Film Festival 2019 in France, Althea served as an Intern for the film industry gaining additional negotiation tactics and skills in entertainment contract law, supply chain, and movie and film distribution sales and contracts. Although her educational background is a combination of business leadership, theology, and psychology, her doctorate studies focused on philosophy. Althea has received many awards.

Attendance for Individuals

In order to receive one contact hour, each member needs to register for the webinar individually in advance and then watch the live webinar. Your credit is tabulated by match between your login and your registration.

Attendance for Groups

There is a Group Sign-In Form provided with each webinar. The group sign-in form does not register anyone for the webinar, it just verifies live attendance. Each person will receive their login email on the day of the webinar – this verifies their registration. The group sign in form verifies that they watched the live webinar.

Please contact distancelearning@nigp.org if you do not receive your login information by 12 pm ET on the day of the webinar.

Presented By:

Phone: 800-367-6447Fax: 703-736-9644
Online, self paced learning, anytime, anywhere you want. Be sure to check out all the ONLINE offerings we have! Recommendations? Comments? Please send us an email at the address listed above. We'd love to hear from you!


Cancellation Policy

Registration and payment must be received 24 hours prior to the course start date. After this time, registrations will be based on space availability.  A full refund, less a $75 administrative fee will be given for cancellations made in writing 31+ days prior to the seminar date by emailing RegistrationInfo@nigp.org. No refunds are given for cancellations received within 24 hours of the seminar start date. There are no refunds for no-shows. If the seminar is cancelled for any reason, NIGP's liability is limited to the registration fee only.  

Attendee substitutions within the same agency may be done at any time with email notification to NIGP. If attending via scholarship, please provide documentation verifying the scholarship issuer's name and contact information in lieu of payment information.