The 16 Laws of Communication
Course

The 16 Laws of Communication

  • Date: 02/11/2026
  • Start Time: 8:00 AM Eastern Time
  • End Time: 5:00 PM Eastern Time
  • Instructor: Ms. Lourdes Coss, NIGP-CPP, CPPO, MPA
    Ms. Lourdes Coss, NIGP-CPP, CPPO, MPA
    — Phone: 312-927-3490
    Lourdes Coss, MPA, CPPO - is the author of “Procurement Methods: Effective Techniques;” a certified John Maxwell Team Coach, Speaker, Teacher, and Trainer. She's also certified to train and consult on D.I.S.C. Personality Assessment Tool. Lourdes is an accomplished procurement professional with approximately 30 years of experience, 17 of which were leading procurement transformations in large organizations. Lourdes held Chief Procurement Officer and executive level positions in major public organizations, such as: City of Chicago, University of Illinois at Chicago, Public Building Commission of Chicago, Cook County, and City of Houston; and is now working with Canon Solutions America as a subject matter expert for government. She continues to add value to public entities through consulting, training, and as an NIGP instructor. Lourdes led transformative changes in various agencies leading to savings in excess of $150 Million, higher personnel credentials; and transition to strategic/value add operations. She authored and implemented the procurement code for the City of Houston and participated in the development of and implemented the procurement code for Cook County. Achievements include: national awards for operational excellence, cost savings, 2016 Spirit of NIGP, and 2018 NIGP Integrity Award. Lourdes also held positions on various Boards, including NIGP. She graduated magna cum laude from the University of Puerto Rico and received her MPA from Florida State University.
  • Level: Management
  • Format: Virtual Instructor-Led
  • Contact Hours: 8

This immersive, interactive masterclass is tailored for public procurement professionals and leaders aiming to enhance their communication skills in complex, high-visibility settings. In procurement, communication isn't just about conveying information; it's about building trust, influencing results, and leading with integrity. Guided by John Maxwell’s The 16 Laws of Communication, this session examines how authentic, intentional, and principle-based communication can strengthen relationships, encourage collaboration, and establish procurement leaders as trusted advisors within their organizations.

 

Through interactive discussion, group activities, and real-world procurement scenarios, participants will reflect on their current communication habits, identify blind spots, and leave with actionable strategies to become more impactful communicators and stronger leaders. 

 

Thanks to the generous support of our government partner, Sourcewell, NIGP is pleased to offer scholarships of $250 toward the course registration fee for 8 participants per Masterclass. Please click HERE to submit your scholarship request form. 

Please Note: Completing this form does not guarantee receipt of a scholarship. Scholarships are available to members on a first-come, first-served basis. NIGP staff will be processing invoices and sending out payment instructions. 


 

Pricing:
PriceCostBeginsEnds
The 16 Laws of Communication (Member: Early)$478.00 12/13/2025
The 16 Laws of Communication (Member: Standard)$597.0012/14/202502/09/2026
The 16 Laws of Communication (Non-Member)$697.00 02/09/2026
The 16 Laws of Communication (Member: Early) $478.00
The 16 Laws of Communication (Non-Member) $697.00
(prices valid until Dec 13, 2025)
Spots available: 18

Objectives

  • Recognize the impact of effective communication on trust, leadership credibility, and procurement outcomes.
  • Apply key communication principles from The 16 Laws of Communication to real-world procurement scenarios, including stakeholder engagement, conflict resolution, and policy communication.
  • Evaluate their current communication approach and develop a personalized action plan to improve clarity, connection, and influence.
  • Strengthen their role as strategic communicators and trusted advisors within their agencies and cross-functional teams. 

Intended Audience

This offering is targeted to individuals who meet or exceed the following professional demographics:  

  • Senior-level public procurement professionals and senior-level central warehouse professionals who already have an in-depth knowledge of public procurement and handle or manage high-level, complex procurements for their respective entities.   

  • Professionals who are employed by governing entities and special authorities (such as K-12 and higher education, publicly-owned utilities, transportation providers, and other publicly-funded or created entities) who direct procurement operations and establish procurement policies.

Miscellaneous

Payment Information

  • Register online with credit card
  • Register online and upload a Purchase Order
  • Register by fax and download the print & fax form

*FORM OF PAYMENT MUST ACCOMPANY REGISTRATION FORM FOR ORDER TO BE PROCESSED

Methods of Payment Accepted: Check (make checks payable to NIGP), Purchase Orders (via print and fax form or online), and Credit Cards (Master Card, Visa, and American Express).

If paying by check, please make check payable to NIGP and send payment to:
NIGP, Attn: Seminar Registration
12007 Sunrise Valley Drive, Suite 110
Reston, VA 20191
 

Sessions

Cancellation Policy

Registration and payment must be received 24 hours prior to the course start date. After this time, registrations will be based on space availability.  A full refund, less a $75 administrative fee will be given for cancellations made in writing 31+ days prior to the seminar date by emailing RegistrationInfo@nigp.org. No refunds are given for cancellations received within 24 hours of the seminar start date. There are no refunds for no-shows. If the seminar is cancelled for any reason, NIGP's liability is limited to the registration fee only.  

Attendee substitutions within the same agency may be done at any time with email notification to NIGP. If attending via scholarship, please provide documentation verifying the scholarship issuer's name and contact information in lieu of payment information. 

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The 16 Laws of Communication

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