ONLINE: Quality Management Basics

Upon successful completion of this course participants will be able to:

• Describe the principles and practices that guide quality management activities
• Understand how specific tools and techniques can be used to monitor and control quality
• Use these tools in combination to create powerful plans and solutions to quality problems
• Leverage quantitative and qualitative data to measure and control work
• Describe the core competencies involved in several popular quality management methodologies
• Employ quality analysis and quality planning approaches to meet customer expectations

This offering is targeted to individuals who meet or exceed the following professional demographics:  

• Entry-level public procurement and central warehouse professionals who serve as assistants, coordinators, buyers, or equivalent functions within their respective entities.   

• Non-procurement managers and supervisors who are responsible for either the procurement function or staff who provide procurement functions under delegated authority.   

• Professionals who are employed by governing entities and special authorities (such as K-12 and higher education, publicly-owned utilities, transportation providers, and other publicly-funded or created organizations) that either serve within or manage the procurement function.  

• Suppliers or representatives of suppliers seeking to understand the public procurement function from a holistic level, including the policies, standards, and procedures by which public entities must function.