Course

ONLINE: Certificate in Business Communications

  • Instructor: Online Learning
    Online Learning
    Phone: 800-367-6447Fax: 703-736-9644
    Online, self paced learning, anytime, anywhere you want. Be sure to check out all the ONLINE offerings we have! Recommendations? Comments? Please send us an email at the address listed above. We'd love to hear from you!
  • Level: Foundation
  • Format: On Demand
  • Contact Hours: 25
  • CEUs: 2.5
  • Recertification: Accredited

Because corporate higher-ups and stakeholders can't support your ideas—or recognize you for them—without first understanding what they are, communicating clearly and concisely in written and oral formats is critical to your professional success.

From clarifying and structuring your ideas to designing the PowerPoint slides that will best complement them, the techniques, interactive exercises, and checklists in this suite will help you create presentations and workplace documents that inform and persuade.

This certificate offers instruction on crafting many of the most common business communication formats: memos, reports, brochures, proposals, presentations, catalogs, and websites. Topics include formal and informal outlining techniques, using email appropriately in an organizational setting, and revising for wordiness, unnecessary phrases, redundancy, and jargon.

Each 3 to 5 hour, self-pace course offers an assortment of interactive exercises, videos, selected readings, case studies, and self-assessments that will engage you and help you consider how your own attitudes towards leadership might promote or impeded your leadership success.

Pricing:
PriceCostBeginsEnds
ONLINE: Certificate in Business Communications - Member Rate$269.0011/30/2014 
ONLINE: Certificate in Business Communications - Non Member Rate$319.0011/30/2014 
ONLINE: Certificate in Business Communications - Non Member Rate $319.00
ONLINE: Certificate in Business Communications - Member Rate $269.00

Objectives

  • See objectives for each individual course below.
  • Download a printable certificate of completion for this online course suite

Intended Audience

This offering is targeted to individuals who meet or exceed the following professional demographics:  

  • Entry-level public procurement and central warehouse professionals who serve as assistants, coordinators, buyers, or equivalent functions within their respective entities.   

  • Non-procurement managers and supervisors who are responsible for either the procurement function or staff who provide procurement functions under delegated authority.   

  • Professionals who are employed by governing entities and special authorities (such as K-12 and higher education, publicly-owned utilities, transportation providers, and other publicly-funded or created organizations) that either serve within or manage the procurement function.  

  • Suppliers or representatives of suppliers seeking to understand the public procurement function from a holistic level, including the policies, standards, and procedures by which public entities must function.  


Completion Requirements

  • Students must complete the course within 120 days
  • Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement
  • Learners will have three attempts at all graded assessments.
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Miscellaneous

Courses included in this Suite

Effective Emails, Memos, and Letters

Communicating clearly and concisely in written formats like email, memos, and letters is very important in a workplace setting. This course, Effective Emails, Memos, and Letters, will help you improve your use of these common business communication vehicles by providing best practices and effective tips and techniques.

After completing this course, the student should be able to:

  • Recognize when it's appropriate to use an email, a memo, or a letter
  • Explain the parts of an email, a memo, and a letter, and format each so that the communication is effective
  • Consider primary and secondary uses for the email, memo, or letter
  • Explain how to facilitate both primary and secondary uses
  • Create a sample email, memo, and letter employing best practices

Effective Business Writing

The ability to write clearly and directly is highly prized in organizations. This course focuses on improving business writing. The ideas, techniques, and checklists in this course apply to all forms of business writing: memos, reports, brochures, proposals, presentations, catalogs, and websites. Other topics include formal and informal outlining techniques, how to revise for wordiness, unnecessary phrases, redundancy, and jargon, and the appropriate use of email in an organizational setting.

After completing this course, the student should be able to:

  • Recognize the difference between ineffective and effective writing
  • List and define the four major factors of effective writing (clarity, tone, organization, and delivery)
  • Recognize the role of the audience in effective communication and the importance of understanding an audience's needs
  • Employ formal and informal outlining techniques
  • List and recognize techniques for overcoming writer's block>
  • Recognize the importance and dangers of writing quickly
  • Revise for wordiness, unnecessary phrases, redundancy, and jargon>
  • Write more effective emails and recognize the appropriate use of email in an organizational setting
  • Employ checklists for organizing, writing, and revising

Effective Public Speaking

Confidence is a key to delivering an effective speech or presentation. This two-module course, Effective Public Speaking, helps you to develop the skills you'll need to become an outstanding and confident public speaker. It reviews the seven stages of public speaking through games, interactive exercises, and videos. The tools and techniques in this course can ensure that you'll excel when speaking in any situation, from the start of your speech or presentation to its successful end.

After completing this course, the student should be able to:

  • Describe the seven stages of giving a speech or presentation
  • Discuss the elements of establishing your purpose for speaking (Stage One)>
  • Recognize the need to consider your audience (Stage Two)
  • Describe how to develop your central message (Stage Three)
  • Explain how to employ evidence in supporting your main points (Stage Four)
  • Discuss how to craft your speech (Stage Five)
  • Explain how to rehearse for your speech (Stage Six)
  • Describe techniques for delivering your speech (Stage Seven)
  • Recognize best practices for employing slides in your presentation
  • Describe key techniques for dealing with speech anxiety
  • Discuss how to handle difficult questions
  • Describe effective responses when things go wrong

Effective Presentations

The ability to communicate clearly and effectively is increasingly important in organizational settings. This course helps learners organize, structure, and create effective presentations. Since many organizations use PowerPoint as a way of communicating information, this course offers advice and guidance on the most effective and persuasive uses of PowerPoint.

After completing this course, the student should be able to:

  • Recognize what makes communication effective
  • Understand the elements in the communications process
  • Organize your communications and presentations
  • Understand PowerPoint graphic rules of thumb
  • Create an effective summary slide
  • Describe and employ the four steps of purposeful communication in your presentations
  • Recognize key visual considerations for PowerPoint slides and presentations
  • Understand how to organize and create PowerPoint presentations
  • Revise PowerPoint slides to make them more effective
  • Understand the success factors for face-to-face presentations

Communicating Collaboratively

Communicating effectively with team members and groups has become more important as organizations have relied on collaborative work to advance their goals. This course, Communicating Collaboratively, will help you improve your collaborative communication by providing best practices and effective tips and techniques.

After completing this course, the student should be able to:

  • Identify the factors in interpersonal communication
  • Modify communication strategies to be successful in small and large groups
  • Devise a strategy for working effectively in remote settings, including in telework settings
  • Explain the purpose of various types of meetings and explain the outcomes expected
  • Attend a meeting and perform the role of an effective communicator in the meeting
  • Prepare for, moderate, and follow up after a meeting to ensure effective use of organizational resources
  • Clarify the role of stakeholders such as the project sponsor in determining general and specific details of the project charter
  • Document a meeting and distribute minutes or a meeting summary as appropriate

Length

  • On-Demand. Learn on your schedule. On-demand training is for professionals who prefer to develop the skills they need on their time and at their pace. Learners can start, stop and rewind the lessons at your convenience.

System Requirements

Operating System:

  • Windows Vista SP2 or newer
  • Mac OS 10.5 or higher
  • Linux/Unix (any recent version)

Hardware:

  • Video Card
  • Sound card and headphones or speakers (some assignments have audio components)

Software:

Web Browser:

  • The last three versions of the major browsers: Firefox, Chrome, Safari, Internet Explorer
  • Other web browsers may work, but may not render all features of the courses
  • Cookies must be enabled
  • JavaScript must be enabled

Internet:

  • Reliable internet connection. Broadband cable or highspeed DSL is recommended for optimal experience.
  • E-mail account (to be able to register and to receive e-mail from the course system regarding registration, course status, etc.)
  • Linux/Unix (any recent version)

Payment Information

  • Register online with credit card
  • Register online and upload a Purchase Order
  • Register by fax and download the print & fax form

*FORM OF PAYMENT MUST ACCOMPANY REGISTRATION FORM FOR ORDER TO BE PROCESSED

Methods of Payment Accepted: Check (make checks payable to NIGP), Purchase Orders (via print and fax form or online), and Credit Cards (Master Card, Visa, and American Express).

If paying by check, please make check payable to NIGP and send payment to:
NIGP, Attn: Seminar Registration
2411 Dulles Corner Park, Suite 350
Herndon, VA 20171

Cancellation Policy

There are no refunds, all sales are final.

Registration and payment must be received 24 hours prior to the course start date. After this time, registrations will be based on space availability.  A full refund, less a $75 administrative fee will be given for cancellations made in writing 31+ days prior to the seminar date by emailing RegistrationInfo@nigp.org. No refunds are given for cancellations received within 24 hours of the seminar start date. There are no refunds for no-shows. If the seminar is cancelled for any reason, NIGP's liability is limited to the registration fee only.  

Attendee substitutions within the same agency may be done at any time with email notification to NIGP. If attending via scholarship, please provide documentation verifying the scholarship issuer's name and contact information in lieu of payment information. 

Register Today

ONLINE: Certificate in Business Communications

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