Course

ONLINE: Handling Workplace Conflict

  • Instructor: Online Learning
    Online Learning
    Phone: 800-367-6447Fax: 703-736-9644
    Online, self paced learning, anytime, anywhere you want. Be sure to check out all the ONLINE offerings we have! Recommendations? Comments? Please send us an email at the address listed above. We'd love to hear from you!
  • Level: Foundation
  • Format: On Demand
  • Contact Hours: 6
  • CEUs: 0.6
  • Recertification: Accredited

As a manager, you will undoubtedly deal with conflict. And as you look around to figure out who will keep the peace, you might be realizing that person is now you. This course introduces the various forms of conflict that can arise in the workplace and presents strategies that managers can use to help deal with conflict situations. It includes video commentary from an expert in the field and presents some fictitious real-world scenarios that allow learners to practice applying the skills and strategies discussed throughout the course.

Pricing:
PriceCostBeginsEnds
ONLINE: Handling Workplace Conflict - Member Rate$91.0012/04/2014 
ONLINE: Handling Workplace Conflict - Non Member Rate$141.0012/02/2014 
ONLINE: Handling Workplace Conflict - Member Rate $91.00
ONLINE: Handling Workplace Conflict - Non Member Rate $141.00

Objectives

Upon successful completion of this course participants will be able to:

  • Identify the different types of conflict in the workplace
  • Describe some of the major causes of workplace conflict
  • Discuss the Thomas-Kilman model of conflict
  • Consider your personal conflict style and compare it to other styles
  • Identify various conflict behaviors in the workplace
  • Explore conflict resolution strategies
  • Discuss best practices for handling difficult employees
  • Describe what constitutes dangerous conflict and consider methods for handling risky situations

Intended Audience

This offering is targeted to individuals who meet or exceed the following professional demographics:  

  • Entry-level public procurement and central warehouse professionals who serve as assistants, coordinators, buyers, or equivalent functions within their respective entities.   

  • Non-procurement managers and supervisors who are responsible for either the procurement function or staff who provide procurement functions under delegated authority.   

  • Professionals who are employed by governing entities and special authorities (such as K-12 and higher education, publicly-owned utilities, transportation providers, and other publicly-funded or created organizations) that either serve within or manage the procurement function.  

  • Suppliers or representatives of suppliers seeking to understand the public procurement function from a holistic level, including the policies, standards, and procedures by which public entities must function.  


Completion Requirements

  • Students must complete the course within 90 days
  • Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement
  • Learners will have three attempts at all graded assessments.
  • NIGP will not issue partial CEU credits
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Miscellaneous

Length

  • On-Demand. Learn on your schedule. On-demand training is for professionals who prefer to develop the skills they need on their time and at their pace. Learners can start, stop and rewind the lessons at your convenience.

System Requirements

Operating System:

  • Windows Vista SP2 or newer
  • Mac OS 10.5 or higher
  • Linux/Unix (any recent version)

Hardware:

  • Video Card
  • Sound card and headphones or speakers (some assignments have audio components)

Software:

Web Browser:

  • The last three versions of the major browsers: Firefox, Chrome, Safari, Internet Explorer
  • Other web browsers may work, but may not render all features of the courses
  • Cookies must be enabled
  • JavaScript must be enabled

Internet:

  • Reliable internet connection. Broadband cable or highspeed DSL is recommended for optimal experience.
  • E-mail account (to be able to register and to receive e-mail from the course system regarding registration, course status, etc.)
  • Linux/Unix (any recent version)

Payment Information

  • Register online with credit card
  • Register online and upload a Purchase Order
  • Register by fax and download the print & fax form

*FORM OF PAYMENT MUST ACCOMPANY REGISTRATION FORM FOR ORDER TO BE PROCESSED

Methods of Payment Accepted: Check (make checks payable to NIGP), Purchase Orders (via print and fax form or online), and Credit Cards (Master Card, Visa, and American Express).

If paying by check, please make check payable to NIGP and send payment to:
NIGP, Attn: Seminar Registration
2411 Dulles Corner Park, Suite 350
Herndon, VA 20171

Cancellation Policy

There are no refunds, all sales are final.

Registration and payment must be received 24 hours prior to the course start date. After this time, registrations will be based on space availability.  A full refund, less a $75 administrative fee will be given for cancellations made in writing 31+ days prior to the seminar date by emailing RegistrationInfo@nigp.org. No refunds are given for cancellations received within 24 hours of the seminar start date. There are no refunds for no-shows. If the seminar is cancelled for any reason, NIGP's liability is limited to the registration fee only.  

Attendee substitutions within the same agency may be done at any time with email notification to NIGP. If attending via scholarship, please provide documentation verifying the scholarship issuer's name and contact information in lieu of payment information. 

Register Today

ONLINE: Handling Workplace Conflict

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