Fraud, Waste & Abuse Hotline with Integrted Case Mgmt App.pdf

The document outlines the implementation of a hotline service and case management software for a company, offering 24/7 support for employees to report issues. It includes international telephonic support with language translation and a web-based reporting method available in 37 languages. All reported issues are captured, centralized, and retained for up to 36 months, with non-English data translated into English. The service also provides follow-up support for both named and anonymous reporters, ensuring comprehensive reporting and analysis capabilities.