RFP Library phone system 2010.docx

The document is a Request for Proposal (RFP) issued by Salt Lake County Library Services (SLCLS) seeking competitive proposals for a Library Telecommunications Platform. The RFP outlines minimum system specifications and invites qualified firms to propose solutions. It emphasizes the importance of leveraging local, toll, and data services for project success. The RFP includes sections on vendor information, acquisition milestones, procedural information, design specifications, mandatory features, contact center module, voicemail system, support, vendor qualifications, references, pricing, exceptions, and differentiation. The document also includes attachments related to preferences for local business, employee health care, environmental procurement, evaluation key, and a sample services agreement. The RFP was issued on October 14, with questions due by October 26 and proposals due by November 4. Sharon Pierce is the contact person for procurement at Salt Lake County.