NSITE DOCUMENT

RFP 2021-001 - Call Center Services RFP.pdf

  • Library: Purchissues
  • Year Created: 2023
  • File Type: PDF
The document outlines the requirements and guidelines for vendors providing call center support services for MSDGC. It includes details on recordkeeping, reporting, communication processes, qualifications needed, timetable for the process, RFP submission instructions, prevention of unfair competitive advantages, competition goals, selection process, and award criteria. Vendors are expected to maintain call logs, provide audio recordings, submit regular reports, have a primary contact person for issue resolution, and meet specific qualifications such as experience, availability of personnel, infrastructure, and training programs. The document also specifies the timeline for the RFP process, submission guidelines, evaluation criteria, and emphasizes fairness, transparency, and competition in the procurement process.
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