AMSSupp&Maint102604.doc

The document is a Support and Maintenance Agreement between Baltimore County, Maryland, the Board of Education of Baltimore County on behalf of the Baltimore County Public Schools, and CGI-AMS INC. It outlines the support services to be provided by AMS to the COUNTY, including product upgrades, help desk support, defect corrections, software releases, and membership to the AMS Advantage User Group. The agreement also covers warranties, remedies for breach of warranty, indemnification, and limitations of liability. Additionally, it addresses the transition from AMS Advantage 2 to AMS Advantage 3 and the support terms during this transition period. The document is signed by authorized representatives from Baltimore County, Maryland, the Board of Education of Baltimore County, and AMS.