Checklist for Dealing with Poor Supplier Performance updated 1102020.pdf

The document is a checklist designed to guide the end user in managing poor supplier performance. It suggests steps to take when a supplier is not meeting contract requirements or when performance issues arise. The checklist includes questions about contacting the supplier, giving them a chance to correct the issue, ensuring performance expectations are reasonable, and documenting the process. It emphasizes the importance of reporting issues to procurement and maintaining documentation such as dates of incidents, complaints, emails, meeting notes, and supporting documents. If any steps are incomplete, the user is advised to review and take necessary actions or seek assistance from Procurement.