Solicitation Document RFP 2017-0232 Final.pdf

The PDF document is a Request for Proposals (RFP) from the City of Casselberry, Florida, seeking Managed Information Technology (IT) Services. It details the expectations, requirements, and evaluation criteria for potential IT service providers. Sections cover aspects like Expected Level of Service, Customer Service and Quality, Changes, Additions or Deletions, and Questionnaires on Organization and Experience, Problem Reporting and Resolution Process, Assumptions, Requirements, Risks, and Expectations. The RFP includes guidelines on page limitations, proposal format, joint ventures, corporate standing, authorized signatories, handling of proprietary information, and proposal reproduction. Interested parties must submit detailed proposals addressing IT support strategies, problem resolution processes, security measures, and service level agreements.