Vendor Performance Rating1.pdf

The PDF document is a form for reporting exceptional or unsatisfactory vendor performance to the Purchasing Division. It includes sections for detailing the nature of the report, vendor response, exceptional performance, and resolution. The form requires completion within five working days and emphasizes the importance of prompt responses. It also outlines various categories for reporting poor performance such as late delivery, failure to meet specifications, poor customer service, and more. Additionally, it includes categories for exceptional performance like exceptional customer service response, product upgrades, and price reductions. The form also provides options for resolution actions such as withdrawing complaints, correcting shipments, commending vendors, or taking purchasing division actions like vendor suspension or exclusion from contracts.