DOCUMENT

POL - CERT-OA4AwardCustomerServiceProgram 2006

  • YEAR CREATED: 2006
  • ENTITY TYPE: K-12
  • TYPE OF DOCUMENT: POL - Policies/Procedures
The document is a combination of two different pieces of information. The first part is an announcement for a seminar titled "How to do Business with the Cobb County School District and the Cobb County Board of Commissioners." The seminar is scheduled to be held on March 3, 2004, at the Anderson Theater in the Cobb County Civic Center. The purpose of the seminar is to discuss the process of doing business with the Cobb County School District and how to register as a vendor. The seminar will also include an open discussion and refreshments. The second part of the document is a customer satisfaction survey for the Cobb County School District Procurement Services Department. The survey is designed to measure the performance of the department as viewed by schools and departments within the district. The survey asks respondents to rate various aspects of the department's performance and provide comments or examples if they have any negative feedback. The survey covers areas such as handling inquiries and requests for assistance, settling vendor disputes, demonstrating professional customer service, communicating purchasing rules and regulations, processing purchase orders, providing purchasing information on the department's webpage, understanding competition thresholds and sole source vs. academic prerogative, and overall meeting the needs of the respondents in a courteous, ethical, and efficient manner. The document provides contact information for returning the completed survey via email or fax.
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