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Document
Evaluation Committee Rules of Conduct
Year Created: 2025
DOCUMENT
ART - Survey - Customer Service Survey 2008
- YEAR CREATED: 2008
- ENTITY TYPE: City/Township
- TYPE OF DOCUMENT: ART - Article, Paper, Review, Survey, Report
- Policies and Procedures
This document is a customer survey form from the Materials Management and Inventory Control Division of the City of Peoria. The division is seeking feedback from customers regarding their services, training practices, and customer service skills. The survey consists of several sections and questions, including ratings on the division's performance in various areas, training provided, procurement transactions, evaluation of customer service, and overall impressions of the procurement process. Customers are also asked for suggestions on improvements to the Peoplesoft modules and the procurement/warehouse process. The survey form includes contact information for customers to provide their name and telephone extension if they have specific concerns. The document also includes a separate survey form for external companies visiting the division, with questions related to courteous treatment, professionalism of staff, timeliness of request processing, overall satisfaction with procurement transactions, and the use of the Materials Management Web page.