Handling Workplace Conflict

Description

As a manager, you will undoubtedly deal with conflict. And as you look around to figure out who will keep the peace, you might be realizing that person is now you. This course introduces the various forms of conflict that can arise in the workplace and presents strategies that managers can use to help deal with conflict situations. It includes video commentary from an expert in the field and presents some fictitious real-world scenarios that allow learners to practice applying the skills and strategies discussed throughout the course.

Objectives

Upon successful completion of this course participants will be able to:

• Identify the different types of conflict in the workplace
• Describe some of the major causes of workplace conflict
• Discuss the Thomas-Kilman model of conflict
• Consider your personal conflict style and compare it to other styles
• Identify various conflict behaviors in the workplace
• Explore conflict resolution strategies
• Discuss best practices for handling difficult employees
• Describe what constitutes dangerous conflict and consider methods for handling risky situations

Intended Audience

This course is targeted to individuals who meet or exceed the following professional demographics:  

• Entry-level public procurement and central warehouse professionals who serve as assistants, coordinators, buyers, or equivalent functions within their respective entities.   

• Non-procurement managers and supervisors who are responsible for either the procurement function or staff who provide procurement functions under delegated authority.   

• Professionals who are employed by governing entities and special authorities (such as K-12 and higher education, publicly-owned utilities, transportation providers, and other publicly-funded or created organizations) that either serve within or manage the procurement function.  

• Suppliers or representatives of suppliers seeking to understand the public procurement function from a holistic level, including the policies, standards, and procedures by which public entities must function.