Vendor complaint process master contracts.docx

The document outlines the process for handling vendor complaints within the Bureau of Strategic Sourcing. It starts with the end user filling out a vendor complaint form and submitting it to their Manager. The Manager assesses the validity of the complaint and contacts the vendor if necessary, documenting all communication. If multiple valid complaints are received without resolution, the Manager can request an official cure notice from the CMS BoSS APO. The vendor must address and resolve the issue within a specified timeframe. If the problem persists, additional cure notices may be sent, leading to possible contract cancellation if issues remain unresolved. The document also mentions the use of a sharepoint site for transparency and future contract considerations.