ART - Survey Questions - Client Satisfaction Survey (Budget & Finance) 2008

The document is a client satisfaction survey for the Budget & Finance department of Virginia Beach City Public Schools. The survey consists of multiple sections, each focusing on a different aspect of the department's services. The first section is about accounting and includes questions about the clarity of procedures, training, speed of response, timeliness and usefulness of monthly reports, courtesy of staff, clarity of the Chart of Accounts, overall experience, and usefulness of the department's website. The second section is about accounts payable (A/P) and asks about the clarity of procedures, speed of response, courtesy of staff, speed of processing payment requests and reimbursements, recent process improvements, overall experience, and usefulness of the department's website. The third section is about benefits, but it is mentioned that a revised questionnaire will be provided separately by Linda Matkins. The fourth section is about the budget and includes questions about the effectiveness of budget training, materials, and delivery, usefulness of budget manager meetings, scheduling process, helpfulness of the budget process, communication during the process, process improvements, and usefulness of the department's website. The fifth section is about Impact Aid, but it is mentioned that Fran Thomas will provide the questions separately. The sixth section is about payroll and asks about the usefulness of paycheck stub information, availability of payroll forms, accessibility of payroll information through various methods, handling of inquiries, and usefulness of the department's website. The seventh section is about purchasing and includes questions about the efficiency of processes, quality of products and services, process improvements, handling of inquiries, accessibility of contract information, and usefulness of the department's website. The eighth section is about school business and asks about the effectiveness of training and mandatory meetings, handling of inquiries, usefulness of the School Business Manual and Manatee, helpfulness of the School Business Calendar and reminders of deadlines, and usefulness of the department's website. The ninth section is about school facilities and includes questions about the application process for school rentals, availability of information online, criteria for approving facility use, accessibility of information, and a mention of potentially developing additional questions for Parks and Recreation. The tenth section is about time and attendance and asks about the handling of inquiries and usefulness of the department's website. The eleventh section is about United Way, but it is mentioned that Fran Thomas will provide the questions separately. Overall, the survey aims to gather feedback on various aspects of the Budget & Finance department's services and the usefulness of their website.