ART - Performance Measure Scorecard 2011

The document appears to be a scorecard for the Financial Services - Purchasing department. It includes various performance metrics and targets in different perspectives such as Citizens/Customer, Financial, Internal Process, and Learning/Growth. Under the Citizens/Customer perspective, the scorecard aims to increase vendor responses to solicitations, minimize formal protests, and improve solicitation processing turn-around time. It also tracks the number of RFPs and bids processed, agenda items processed, and contracts created due to procurement functions. In the Financial perspective, the focus is on maximizing cost savings opportunities and ensuring adherence to the annual budget. The scorecard tracks negotiated cost savings and the percentage of the annual budget remaining. The Internal Process perspective aims to increase documentation of processes, improve overall efficiency in the procurement process, and strengthen unbiased awards of solicitations. It also tracks the number of blind RFPs and the frequency of COOP (Continuity of Operations) reviews/updates. In the Learning/Growth perspective, the scorecard focuses on enhancing professional staff development, ensuring timely performance feedback, increasing available productive hours, and fostering a positive employee climate. It tracks the number of staff engaged in professional development, the percentage of staff attaining targeted training hours, the percentage of evaluations completed by the due date, and the average job satisfaction score. Overall, the scorecard aims to monitor and improve the performance of the Financial Services - Purchasing department in various areas related to vendor responses, cost savings, budget adherence, process efficiency, staff development, and employee satisfaction.