BID - GPS Electronic Monitoring System 2012

The document is a bid proposal for a GPS tracking system for the County of Du Page, Illinois. The document includes various sections outlining the requirements and specifications for the system. In Section 2 - D, the document specifies the training requirements for the staff members who will be using the monitoring equipment and systems. The vendor is required to provide initial group training sessions as well as additional training as needed. Section 2 - E outlines the ongoing support requirements for the system. The vendor must appoint a project manager who will act as a contact and liaison for the department. Vendor support personnel must be available via a toll-free telephone number at all times and must have the ability to assist with technical problems and make adjustments to the monitoring parameters. Section 2 - F discusses the maintenance and support requirements. The vendor is responsible for providing maintenance of the equipment for the length of the contract at no additional cost. They must also arrange for repair or replacement of equipment within 36 hours. Section 2 - G specifies the inventory requirements. The vendor must provide additional non-active equipment for the department's inventory at no cost. As the inventory is depleted, additional inventory must arrive within 36 hours of a request by the department. Section 2 - H outlines the requirements for the central host system, which is the repository of all monitoring data. The system must not be located at the department's facility and must have a real-time redundant data protection system. The vendor must also have a third-tier failsafe system in case of primary and secondary system failure. Section 2 - I discusses the testing requirements. The department must be allowed to test the equipment and system for 48 hours to determine reliability. The vendor must also instruct department employees on the installation and operation of the tracking system during the testing period. Section 2 - J outlines the requirements for the 24/7 monitoring center. The vendor must operate a monitoring center with live personnel and be equipped to handle all alerts regardless of the time of day. The monitoring center must follow an alert procedure and provide technical support. Section 2 - K discusses the fee collection services. The vendor must provide a method or procedure for fee collections and have the ability to collect fees via cashier's check, money order, and credit card. The vendor must also allow for the department to determine if an offender is indigent and provide a quarterly reconciliation process for unpaid monitoring fees. The contract is effective for a one-year period from the date of award.